PRIVACY POLICY
A charitable organization since 1984, Moisson Montréal is Canada’s largest food bank. We collect food donations and essential products throughout the year and distribute them free of charge to community organizations on the Island of Montreal. This mission is made possible thanks to the generosity of our food and financial donors, as well as the invaluable contribution of our many dedicated volunteers.
To achieve our objectives, we process information on a daily basis through the collection of various contributions, participation in events, or volunteering. Our commitment to ethical behaviour is at the heart of everything we do, especially when handling personal information.
This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. By providing us with personal information (through our website, by completing an event participation or volunteer form, by communicating through email, in person, or by telephone), you agree that this information will be dealt with in accordance with this Privacy Policy, and you authorize Moisson Montréal, its third parties, and service providers to handle your personal information for the purposes described below (see the “Where Do We Store Personal Information and Transfers Outside Quebec” section).

This Privacy Policy does not apply to, and Moisson Montréal is not responsible for, any third-party websites that may be accessed through links from this website. If you follow a link to a third-party website, you should review its own privacy policies before submitting any personal information.

WHO ARE WE AND WHAT DO WE DO?
Moisson Montréal’s mission is to ensure an optimal food supply for community agencies serving Montreal’s most vulnerable people while participating in the development of sustainable solutions.

Moisson Montréal reduces food waste by partnering with major processors and producers in the metropolitan area. What comes from the retail sector corresponds to approximately 15% of what is collected. The large quantities of food that processors are able to donate form the basis of Moisson Montréal’s philanthropic model and its enormous social impact. Every dollar donated enables us to redistribute more than $15 worth of food. The food is distributed free of charge to more than 300 Montreal organizations.
Moisson Montréal is a member of the Food Banks Canada and Food Banks of Quebec networks. As such, we benefit from provincial and national agreements with agri-food companies for our supplies.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect and process various types of personal information as part of our operations and when providing services, including:
• professional and/or personal contact information, such as first name, last name, address(es), email address(es), date of birth, and telephone number(s);

• biographical information such as job title, employer, professional and/or personal experience, photos, and video or audio content;

• information relating to marketing and communication preferences, as well as related information such as dietary preferences, comments, and survey responses;

• information relating to contribution history, participation in organizational events, billing and financial information such as a billing address, bank account information, or payment data;

• service-related information such as details of services we have provided to you;

• information about your professional background, networks, social engagement, professional affiliations, and family ties;

• recruitment information such as curricula vitae, education and employment history, details of professional affiliations, and other information relevant to potential recruitment by Moisson Montréal;

• information such as your donation and community investment policy, your contributions, the recipient organizations and, if applicable, what they are dedicated to, the recognition received, the decision-making process, and the people involved in the organization and in this process;

• all other personal information provided. Please note that if you provide us with personal information about other persons such as your customers, directors, executives, shareholders, or beneficial owners, you must ensure that you have duly notified them that you are providing us with their information and that you have obtained their consent to do so;

• where applicable, proof of consent given to us (date, time, means), in circumstances where such consent is required for the processing of personal information;

• we do not collect banking or credit information in the case of online donations. This data is not accessible to us for consultation or storage, and is governed by our partner’s Privacy Policy. To consult Logilys’ privacy policy and security terms:

https://www.imakeanonlinedonation.org/moissonmontreal/privacy.html

CanadaHelps
https://www.canadahelps.org/en/privacy-policy/

Zeffy
https://support.zeffy.com/data-privacy-policy

We do not knowingly collect information from children or others under the age of 14. If you are a minor under the age of 14, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without the verification of parental consent, we will take steps to delete that information from our servers.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect personal information from you and through our interactions with you, as follows:

• when you register for events, training, and newsletters;

• when you register for benefit events;

• when you make a donation to our organization, in any form;

• when you register as a volunteer for our organization;

• in the course of providing services to you;
• when you apply for jobs posted on our social networks or by way of unsolicited applications;
• when you are appointed as an ambassador.
We also collect information available on public platforms, including our website.

HOW DO WE USE PERSONAL INFORMATION?
We may use personal information in any of the ways listed below, with your consent or, where applicable, under another legal basis. In each case, we indicate the purposes for which we use your personal information:
• to provide our services and for the conduct of our business, to administer and perform our services, including fulfilling our obligations under any agreement between you and us;
• to facilitate the use of our websites, to ensure that content is relevant, and that it is presented in the most effective manner for you and your device;
• for marketing and business development purposes – to provide details of new services, information on developments in our organization and sector, and invitations to seminars and events where an individual has opted to receive such information;
• for research and development purposes (including security) – to conduct analyses aimed at better understanding our customers’ service and marketing requirements as well as their insight into our organization, and to develop our services and offerings;
• for recruitment purposes – to enable Moisson Montréal to process job applications and assess whether an individual meets the requirements of the position for which he or she is applying;
• to meet our legal, regulatory, or risk management obligations;
• to prevent fraud and/or to conduct other background checks that may be required at any time by applicable law or regulation and/or best practices (if false or inaccurate information is provided or fraud is detected or suspected, information may be forwarded to fraud prevention organizations and may be recorded by us or such organizations). When processing special categories of personal information, we may also consider issues of public interest (crime prevention or detection) or legal claims;
• to enforce our rights, to meet our legal or regulatory reporting obligations, or to protect the rights of third parties;
• to ensure we get paid – to collect payments owed to us and, if necessary, to enforce such collections through debt collection agencies or other legal means (including legal proceedings);
• to reorganize or make changes to our organization – if we undertake a reorganization (for example, by merging, consolidating, or curtailing part of our mission), we may be required to transfer some or all personal information to an applicable third party (or its advisors) as part of any due diligence process, or transfer to such a reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purposes of analyzing any proposed reorganization. In such a situation, we will take all possible steps to ensure the protection and security of personal information.

WITH WHOM DO WE SHARE PERSONAL INFORMATION?
MOISSON MONTRÉAL is a non-profit organization duly incorporated and recognized as a charitable organization. We may also share personal information with certain third parties including the following:
• volunteers, employees, and suppliers of MOISSON MONTRÉAL for the purposes of recruiting human resources, volunteers, and soliciting financial or other contributions to support MOISSON MONTRÉAL’s mission;
• third-party service providers and/or partners, including those providing MOISSON MONTRÉAL with fundraising, database analysis, websites, application development, hosting, maintenance, and other services. These third parties may access or process personal information in connection with the services they provide to us. We limit the information we provide to that which is reasonably necessary for them to perform their functions, and our contracts with these service providers require them to maintain the confidentiality of such information;
• government authorities and law enforcement agencies where required by law. More specifically, we may disclose personal and other information if we are required to do so by tax or other laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order, government subpoena, search warrant, or other means of cooperating with such government authorities and law enforcement agencies;
• the purchaser, successor, or assignee in connection with any merger, acquisition, debt financing, asset sale, or similar transaction, as well as in the event of any insolvency, bankruptcy, or receivership involving the transfer of personal information as a business asset to one or more third parties;
• we will use personal information only to fulfill the primary purpose and applicable legitimate purpose for which it was collected, or for any objectives consistent with that primary purpose.
MOISSON MONTRÉAL uses the services of third-party sites, such as Google, Facebook, LinkedIn, Instagram, and X (formerly Twitter) to promote its content and offers.
Neither our website nor microsites (Hungry for Vacation, Moisson de Noël, Great Food Drive for Children), currently use cookies, web beacons, or similar technologies on your hard drive to collect or receive information about browsing on our website or microsites.

HOW LONG DO WE KEEP PERSONAL INFORMATION?
We will retain personal information only as long as necessary to fulfill the organization’s purposes and to comply with our legal and regulatory obligations.
• accounting and tax records: 7 years;
• curricula vitae and other information relating to candidates’ backgrounds will be kept for a period not exceeding two years, unless otherwise requested by the candidate;
• all other data: for the duration of the objective, except in cases where an individual requests modifications or removal according to the methodology set out in this policy.
For more details regarding the length of time we retain personal information, see the “How to Contact Us” section.

WHERE DO WE STORE PERSONAL INFORMATION AND TRANSFERS OUTSIDE QUEBEC?
Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction, including in the United States, whose data protection laws may differ from those of your jurisdiction.
As a result, such information may be subject to access requests from governments, courts, or law enforcement agencies, in accordance with the laws in force in those jurisdictions. Subject to applicable laws in these other jurisdictions, we will use reasonable efforts to ensure that appropriate safeguards are in place to require the data controller in these countries to establish personal information protection measures that are equivalent to those that apply in Canada.
Personal data collected may be stored in various secure digital sites:
Microsoft AZURE is a cloud computing platform that ensures data confidentiality and encryption. AZURE servers are located in Canada. Please refer to the privacy policy available at https://privacy.microsoft.com/en-ca/privacystatement

Collaborative software programs (TOUCAN) are accessible through Food Banks of Quebec (FBQ) and Food Banks Canada (FBC). These ensure the same level of security as MOISSON MONTRÉAL and are subject to the same laws.

You can consult their respective policies at the following websites: FBQ: https://banquesalimentaires.org/politique-de-confidentialite/ or FBC: https://foodbankscanada.ca/privacy-policy/

PRODON is used for CRM-type management of donations and donors. This tool uses a local server and its privacy policy can be found at https://www.logilys.com/en/privacy-statement

MAILCHIMP is used for emailing purposes. This tool uses cloud storage and its privacy policy can be found at https://mailchimp.com/about/security/

MICROSOFT DYNAMICS BUSINESS CENTRAL is an integrated management system (ERP) that brings together several applications to manage a company’s operational and administrative activities. It works by linking a company’s various departments (accounting, operations, distribution, reception), and its privacy policy can be found at https://privacy.microsoft.com/en-ca/privacystatement

COGNITO FORMS is an advanced online form generator. We use it on our website (volunteering, complaints, etc.) and when registering for internal activities (AGMs) with our partners. Its privacy policy can be found at https://www.cognitoforms.com/legal/privacy

CANADAHELPS facilitates fundraising and online giving by providing information and the relevant tools to donors and charities. Its privacy policy can be found at https://www.canadahelps.org/en/privacy-policy/

BENEVITY is a community engagement platform for companies that want to boost their social impact and transform their communities. Its privacy policy can be found at https://benevity.com/privacy-policy

ZEFFY is the only 100% free fundraising platform for NPOs. Its privacy policy can be found at https://support.zeffy.com/data-privacy-policy

GOFUNDME is a social fundraising platform. Its privacy policy can be found at https://www.gofundme.com/en-ca/c/privacy-2?noredirect=en-CA

PAYPAL GIVING FUND CANADA helps individuals support their favourite charities online and raise funds for charities through PayPal and other technology platforms. Its privacy policy can be found at https://www.paypal.com/ca/webapps/mpp/givingfund/policies/privacy-policy

FACEBOOK is a social network designed to “connect” people with each other through personal posts, information sharing, news, or audiovisual content. Its privacy policy can be found at https://www.facebook.com/privacy/policy/?entry_point=facebook_page_footer

CLOVER is a credit card processing system and point of sale solution. Its privacy policy can be found at https://www.clover.com/ca/privacy-policy

SURVEY MONKEY is a survey software. Its privacy policy can be found at https://www.surveymonkey.com/mp/legal/privacy-basics/

THE MEDIA FOOD DRIVE is a solidarity initiative of the Quebec media to help local food counters (no privacy policy at this time).

In addition, certain physical data is kept in secure locations. MOISSON MONTRÉAL staff members are authorized to access personal information only if they need to process it in accordance with the purposes for which it was obtained. Safeguards are in place to ensure that information is not disclosed or communicated to a greater extent than is necessary to fulfill the purpose for which it was collected or the purposes authorized under this Privacy Policy. We also use physical, electronic, and administrative measures to preserve the integrity of personal information and protect it from accidental loss, unauthorized use, modification or disclosure, and unauthorized access. All staff members are informed of the need to rigorously protect the confidentiality of all personal information.

HOW DO WE PROTECT PERSONAL INFORMATION?
We follow generally accepted industry standards to protect information submitted to us, both at the time of transmission and once we receive it. We maintain appropriate physical, technical, or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, misuse or other unlawful forms of handling personal information in our possession. We have taken steps to ensure that the only employees who have access to your personal information are those who have a need to know or whose duties reasonably require them to have such access.
However, no method of transmission over the Internet, nor any means of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide us, and you do so at your own risk. Nor can we guarantee that such information will not be accessed, obtained, disclosed, altered, or destroyed as a result of a breach of our physical, technical, or administrative safeguards. If you have reason to believe that your personal information has been compromised, please contact us (see the “How to Contact Us” section). In the event of a privacy breach involving your personal information, we will notify you as soon as we become aware of the incident. We will take reasonable steps to minimize the risk of harm and to prevent similar incidents in the future.

WHAT RIGHTS DO INDIVIDUALS HAVE WITH RESPECT TO THEIR PERSONAL INFORMATION?
In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:
• Access: the right to ask whether we are handling information and, if so, to request access to personal information. Subject to applicable law and, where required, the payment of a fee, the individual may receive a copy of the personal information we hold and certain other information concerning them;
• Accuracy: we are required to take reasonable steps to ensure that personal information in our possession is accurate, complete, not misleading, and up-to-date;
• Rectification: the right to request rectification of any incomplete or inaccurate personal information we hold;
• De-indexation: the right to request that we stop disseminating their personal information or de-index any hyperlink attached to their name giving access to information if such dissemination causes them harm or contravenes the law or a court order (right to erasure or to be forgotten);

• Anonymity: the fact that our organization may, instead of destroying it, anonymize personal information and use it only for serious and legitimate purposes (e.g., keeping information required for tax audit purposes);

• The right to be informed when you are the subject of a decision based exclusively on automated data processing;
• The right to be informed when identification, location, or profiling technology is used, and of the means available to activate these functions.
Finally, it is also possible to lodge a complaint with an agency concerned with data protection, specifically in the country, province or state in which you normally reside (in Quebec, it is the Commission d’accès à l’information du Québec), in which we are located, or in which an alleged breach of data protection laws has occurred.
To exercise any of these rights, please see the “How to Contact Us” section.

HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?
Moisson Montréal does not use cookies or similar technologies on its website or microsites.

HOW TO CONTACT US?
If you have any questions, comments or complaints about this Privacy Policy or your personal information, or if you wish to exercise your rights, file a complaint, or obtain information about our policies and practices regarding our service providers outside Canada, please contact our Privacy Officer by email at loi25@moissonmontreal.org, by telephone at 514-344-4494 ext. 223, or by mail at the following address:

MOISSON MONTRÉAL
Attention: Chantal Vézina
Privacy Officer
6880, chemin de la Côte-de-Liesse
Montréal, QC, H4T2A1

HOW DO WE UPDATE THIS PRIVACY POLICY?
We may change the content of our websites and the way we use cookies without notice and, as a result, our Privacy Policy and policy on cookies may change from time to time in the future. We therefore encourage you to review them each time you visit the website to stay informed about how we handle personal information.

This policy was last updated on September 28, 2023.